In rare cases, the Supernotes cache may become stale and cause your app to indefinitely load or show a white screen. Here's an easy fix:

Mobile Apps

Try force closing the app, by swiping it up from the app switcher. If that fails after a few attempts, delete the app from your iPhone or Android device and then do a fresh install via Testflight or Google Play.

Desktop Apps

Quit your app. And then delete the supernotes folder located in:

  • Mac OS: ~/Library/Application Support/

  • Windows: C:\Users\<you>\AppData\Local\

  • Linux: ~/.config/

If all else fails, do the above and delete the app. And then download the latest version from our downloads page.

Web Apps

Clear the local storage of the Supernotes within the developer tools of your browser, e.g in Chromium browsers go to 'Application' > 'Storage' > 'Clear site data' as below...

Or open the web app in an incognito window.

If you are still having trouble, please get in touch with us asap and we will be happy to help!

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